Refund policy

We stand behind everything we make. If something arrives damaged, isn't what you ordered, or falls short of what we'd be proud to put our name on, we want to make it right. At the same time, because our products are handcrafted, small-batch, and consumable in nature, we aren't able to accept returns on opened or used items.

Please read through our policy below. If you have a situation that isn't covered here, reach out to us through our Contact Page — we'd rather talk it through than leave you without a resolution.

Candles

Due to the consumable and handcrafted nature of our candles, we do not accept returns or exchanges on candles once they have been lit or used. We encourage you to review scent notes carefully before purchasing. If you're unsure about a scent, reach out — we're happy to help you choose.

If your candle arrives damaged, defective, or incorrect, please contact us within 5 days of delivery. Include your order number and photos of the item and packaging. We'll replace it or issue a refund — your choice.

Woodwork & Accessories

Unused woodwork pieces (candle trays, whiskey smokers) and accessories (wick trimmers, matchbox tins) in original, unaltered condition may be returned within 14 days of delivery for a full refund of the product price. Return shipping costs are the customer's responsibility.

Because our wood pieces are finished by hand and show natural variation in grain and tone, we do not consider these characteristics defects. If you have a concern about a specific piece, contact us and we'll assess it together.

Gift Sets & Candle Flights

Gift sets and candle flights that include a candle tray may be returned within 14 days if the candles are unlit and the tray is unused and in original condition. Partial returns of flight components are not accepted — the set must be returned as a whole.

Bulk & Boutique Partnership Orders

All bulk orders placed under our boutique partnership program are final sale and not eligible for return or exchange. Please inspect your shipment within 5 days of receipt and contact us immediately with any shipping-related damage claims.

Damaged or Incorrect Orders

If your order arrives damaged in transit or you receive the wrong item, we'll make it right. Contact us through our Contact Page within 5 days of delivery with:

  • Your order number
  • A description of the issue
  • Photos of the item and the packaging

We'll send a replacement or issue a full refund for the affected item, including original shipping costs where applicable. We do not require you to return damaged goods.

How Refunds Are Processed

Approved refunds are issued to your original payment method within 5–7 business days of our confirmation. Depending on your bank or card issuer, it may take additional time to appear on your statement.

We do not refund original shipping charges on returns unless the return is due to our error — wrong item shipped, product defect, or transit damage.

Non-Returnable Items

  • Lit or used candles
  • Items with signs of use, alteration, or damage caused after delivery
  • Sale or discounted items marked as final sale
  • Bulk and boutique partnership orders
  • Gift cards

Ember Returns — Give Your Jar a Second Life

Finished with a candle? Don't toss the jar or lid. Our Ember Returns program lets you bring them back to us at any of our in-person market locations in exchange for a discount on your next purchase — up to $5 off when you return both. It's our way of keeping materials in the cycle and passing the savings back to you. Learn more about Ember Returns.

Contact Us

Questions about a return or refund? Reach us Reach us through our Contact Page. We're a small team and we'll get back to you within 1–2 business days.